Our commitment
TwayS Logistics (operated by SUNTECH EXPORT PTY. LTD.) is committed to making our website accessible to people with disabilities. We design, build, and maintain tways.com.au with accessibility in mind, and we continue to improve it based on user feedback and evolving standards.
Conformance status
The Web Content Accessibility Guidelines (WCAG) define how to make web content more accessible to people with a wide range of disabilities. WCAG has three levels of conformance: A, AA, and AAA.
tways.com.au targets WCAG 2.1 Level AA. This is an ongoing, self-assessed accessibility target rather than a blanket or independently certified claim of full conformance. Automated checks cover selected criteria but cannot establish full WCAG conformance on their own, so we supplement them with manual checks of core journeys and continue to address the known limitations listed below.
Measures we take
To support accessibility, we:
- Include accessibility as a requirement from the start of design and development.
- Use automated accessibility checks during release verification across representative mobile, tablet, and desktop viewport sizes.
- Perform manual keyboard checks and review accessible names and document structure on selected core journeys.
- Review this statement at least annually and after any material change to the site.
Compatibility
We aim to support the following:
- Recent versions of Chrome, Safari, Firefox, and Edge on desktop and mobile.
- Screen readers including VoiceOver (macOS, iOS), NVDA and JAWS (Windows), and TalkBack (Android).
- Keyboard-only navigation. A skip-to-content link is the first focusable element on every page.
- Reduced-motion preferences. Autoplay videos pause, entrance animations simplify, and the Home trade-lanes SVG keeps its full route view while cargo dashes remain still.
- Right-to-left languages. The full site is available in Arabic with document-level RTL support.
Older browsers and unsupported operating systems may have a degraded experience.
Known limitations
We are aware of and working on the following:
- Embedded Google Maps on the Contact page. We exclude the embedded map from the accessibility tree so the third-party controls it injects do not interfere with surrounding content. The full street address and a direct link to Google Maps are always provided alongside.
- Legal documents are authoritative in English. The Terms of Service, Privacy Policy, and this Accessibility Statement are authoritative in English. Non-English versions of the site display a notice banner and keep the English text as the body, so the legal meaning is unambiguous across locales.
Feedback and contact
We welcome your feedback on the accessibility of tways.com.au. If you encounter a barrier, please get in touch:
- Email: services@tways.com.au
- Phone: +61 2 8006 9339
- Contact form: tways.com.au/contact
- Mail: 3 Wulbanga Street, Prestons NSW 2170, Australia
We aim to respond within five business days. To help us reproduce the issue, please include the page URL, a brief description of the problem, and the browser or assistive technology you were using.
TwayS Logistics is subject to the Disability Discrimination Act 1992 (Commonwealth of Australia). If our response does not resolve your concern, you may escalate a complaint to the Australian Human Rights Commission.
About this statement
This statement was last reviewed on 2026-07-13. It was prepared with reference to the W3C Accessibility Statement Generator.