Privacy Policy

1. Information We Collect

We collect information to provide and improve our services to you. This includes:

• Personal Information: When you use our services or contact us, we may collect personally identifiable information such as your name, email address, phone number, and billing information.
• Non-Personal Information: We may collect non-personal information about your visit, including your browser type, device type, IP address, and the pages you visit on our website.
• Cookies: We use cookies and similar tracking technologies to track activity on our website and hold certain information to enhance your experience.

2. How We Use Your Information

We use the information we collect to:

• Provide, operate, and improve our services
• Communicate with you about your account, orders, or enquiries
• Process payments and manage transactions
• Personalise your experience on our website
• Improve website functionality and security
• Comply with legal obligations and enforce our policies

3. Advertisement and Other Third Parties

Advertising partners and other third parties may use cookies, scripts, and web beacons to track visitor activity on our website and to display advertisements. Such tracking is done directly by the third parties through their own servers, and is subject to their own privacy policies. We have no access or control over these cookies.

We may use the following third-party services on our website:

• Google Analytics
• Firebase Analytics
• YouTube
• Twitter
• Facebook
• WhatsApp
• Instagram
• Stripe
• Messenger
• ChatBot
• Vimeo
• TikTok

4. Sharing and Disclosure

We do not sell or rent your personal information to third parties. However, we may share your information in the following circumstances:

• Service Providers: We may share your information with trusted third-party service providers who assist us in operating our website and delivering our services, subject to confidentiality obligations.
• Legal Requirements: We may disclose your information where required by law or in response to valid requests by public authorities (e.g. courts, government agencies).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your personal information may be transferred as part of that transaction.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to monitor activity on our website and store certain information to improve your experience and analyse website traffic. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

6. Data Security

We take the security of your personal information seriously and implement industry-standard security measures to protect it from unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or method of electronic storage is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the following rights regarding your personal information:

• The right to access the personal information we hold about you
• The right to request correction of inaccurate personal information
• The right to request deletion of your personal information
• The right to opt out of marketing communications
• The right to restrict or object to the processing of your personal information
• The right to request the removal of your data from our systems

To exercise any of these rights, please contact us at services@tways.com.au.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their privacy policies before providing any personal information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review this page periodically to stay informed about how we protect your information.

10. Contact Information

If you have any questions or concerns about this Privacy Policy, please contact us:

• By email: services@tways.com.au
• By mail: 3 Wulbanga Street, Prestons, NSW 2170, Australia